GREENWOOD, SC – Cheers went up through a crowd of over 100 shoppers at Wal-Mart on Saturday night as a GwdToday photographer walked around snapping pictures of the lines that spilled out into the aisles, resembling those normally reserved for Black Friday, even as check-out lines closed down.
The 100+ shoppers attempted to squeeze into about 10 check-out lines, three of which were reserved for customers with 20 or less items. One shopper said she was frustrated after being bounced around several lines before settling at the rear of a line that allowed her peruse greeting cards while she waited.
“I went to three different lines and was told they were closing,” the shopper, who asked to remain anonymous, said. “Then an employee told me to go to self check-out. When I got there, another employee told me that those lines were closing. This is just ridiculous.”
That shopper emerged from the check-out line nearly an hour later as GwdToday attempted to speak with a member of management. GwdToday was told that the manager running the store was named Maria. When Maria was contacted via walkie-talkie, she told the employee contacting her to handle it. When we explained we needed a statement for the report, Maria sent a young man who was working his first day as a manager. Not surprisingly, we were informed that he could not make a comment to the media.
Numerous customers were polled as they exited the check-out lines for the amount of time they had spent in line. Those answers ranged from 25 minutes to one hour.
One employee, who also asked to remain anonymous to protect their job, said that many employees have been telling management about the problem, but that nothing had changed in the way of scheduling or preparing for the busiest times.
“Cashiers are the ones that hear about it from customers,” the employee said. “The customers fuss at the cashiers, the cahiers get frustrated because it’s not their fault and then customer service suffers.”
GwdToday has contacted Wal-Mart media relations and the Greenwood store manager and is awaiting a response. Until then, be prepared for long lines.
If you would like to voice your concerns you can contact store manager Ronda Morris at (864) 229-2232.