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home : news : greenwood May 28, 2016

Carolina Health

Ninety Six Piggly Wiggly

Carolina Liquidators HP Top News

11/3/2012 8:43:00 PM
Long lines anger shoppers at Wal-Mart

Brian King
Staff Writer

GREENWOOD, SC – Cheers went up through a crowd of over 100 shoppers at Wal-Mart on Saturday night as a GwdToday photographer walked around snapping pictures of the lines that spilled out into the aisles, resembling those normally reserved for Black Friday, even as check-out lines closed down.

The 100+ shoppers attempted to squeeze into about 10 check-out lines, three of which were reserved for customers with 20 or less items. One shopper said she was frustrated after being bounced around several lines before settling at the rear of a line that allowed her peruse greeting cards while she waited.

“I went to three different lines and was told they were closing,” the shopper, who asked to remain anonymous, said. “Then an employee told me to go to self check-out. When I got there, another employee told me that those lines were closing. This is just ridiculous.”

That shopper emerged from the check-out line nearly an hour later as GwdToday attempted to speak with a member of management. GwdToday was told that the manager running the store was named Maria. When Maria was contacted via walkie-talkie, she told the employee contacting her to handle it. When we explained we needed a statement for the report, Maria sent a young man who was working his first day as a manager. Not surprisingly, we were informed that he could not make a comment to the media.

Numerous customers were polled as they exited the check-out lines for the amount of time they had spent in line. Those answers ranged from 25 minutes to one hour.

One employee, who also asked to remain anonymous to protect their job, said that many employees have been telling management about the problem, but that nothing had changed in the way of scheduling or preparing for the busiest times.

“Cashiers are the ones that hear about it from customers,” the employee said. “The customers fuss at the cashiers, the cahiers get frustrated because it’s not their fault and then customer service suffers.”

GwdToday has contacted Wal-Mart media relations and the Greenwood store manager and is awaiting a response. Until then, be prepared for long lines.

If you would like to voice your concerns you can contact store manager Ronda Morris at (864) 229-2232.

Carolina Liquidators In Article

Reader Comments

Posted: Sunday, March 17, 2013
Article comment by: Tim Hellams

Walmart had got to improve! I am sick of spending money with these guys! We need to all shop at locally owned stores where the dollars will stay here in Greenwood

Posted: Wednesday, November 7, 2012
Article comment by: Dana J

I used to go to the Greenwood Wal-Mart at least once a week now I'm doing good to go once a month if that often. I used to go for the craft section now it's gone and I go to Hobby Lobby or Michael's. I used to go to get everything in one trip now I would rather spend my time and gas going to several different places.

Posted: Wednesday, November 7, 2012
Article comment by: Lisa Hunt

I knew there was a legitimate reason why I hate going to Walmart! Instead of complaining about everything and still nothing has improved over the years just shop somewhere else. Hit 'em where it hurt, in the pocket, @ least in Greenwood.

Posted: Wednesday, November 7, 2012
Article comment by: Steven Henderson

I went to Wally World on one occasion, got in a long line for customer service.

I got quite annoyed after several minutes that only one person was in the CS counter and so many were in line.

On the wall was Wal-Mart's local phone number. I promptly called and asked them if they would put someone else on the CS counter because so many were waiting.

A few minutes later some woman came out of the office, walked right up to me and asked me what my problem was.

I explained that my problem was their lack of customer service, their indifference to long lines, her confronting me in front of everyone like she did, and that once I was finished today, I would make it a point to avoid Wal-Mart whenever possible in the future.

This crap has been going on for years. I don't expect it to change unless more people go to other stores or order on line.

Posted: Wednesday, November 7, 2012
Article comment by: Mike Duke

Watch: "Wal mart the high cost of low prices" You will never want to shop there again. Wal Mart is all about cheap labor and made in china junk! Also keeping their employees on Goverment assistance is key to low prices at wally world.
This is fact!

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